Frequently Asked Questions
Everything you need to know about your NIU shopping experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a prepaid return label.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more relaxed fit or checking the 'Fit Note' section.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, NIU is committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, produced in certified fair-trade factories.
Can I track my package in real-time?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress via the carrier's website.